Frequently asked questions of PaceButler when selling us used cell phones
PaceButler Logo
HomeSell My PhonePurchase PricesNew Member Referral ProgramInventoryData EraseAbout UsCareersContact FAQ

If you do not see your particular question answered below, feel free to contact our customer service department.


I want to sell PaceButler my cell phones. How does the process work?
  1. Use the purchase price list to find the buyback value of your phones.
  2. Print a free FedEx pre-paid shipping label so we can pay for the shipping.
  3. Box up your phone handsets and batteries then ship with our pre-paid label.
  4. Get Cash! We'll issue your check within 2 business days of receiving your phones.


How quickly do I receive payment for my cell phones?
PaceButler has an extremely quick turn-around time for payment. Once we have received your cell phones, we will have your check cut and mailed out first-class within 2 business days. Generally, you will have your check in-hand within 7-10 business days from the time we received your phones.

Back to Top



Why is it important to recycle my cell phones?
There are many harmful materials in cell phones, such as, lead, arsenic, and beryllium. These toxic and persistent materials have a very negative and long lasting impact on our environment, groundwater, and if handled incorrectly, our local workers. According to industry reports, the number of wireless devices in the US is approaching 300 million and in 2005, global cell phone usage estimates were in excess of 2 billion. Recycling just 1 million phones is the equivalent of taking 1368 cars off the road for a full year. Please send us your phones to extend their life and ensure proper disposal of your cell phones.

Back to Top



How do I ship my cell phone?
Our process is very simple. Since we pay for shipping if you have four (4) or more cell phones, all you have to do is use one of the Pre-Paid shipping labels that we send you or you can print one from our website. You box up your cell phones making sure to include your contact/payment information in the box. If you would like to have FedEx come and pick up your box, please contact our customer service department at 1-800-248-5360 or 405-755-3131.

Back to Top



My cell phone isn't in perfect cosmetic shape. Will you still buy it?
Absolutely! If your phones have some dings and scratches, we still want them. For more details, see "Does my phone need to work in order to send it in to PaceButler?"

Back to Top



Do I need to discontinue service from my phones before sending them in?
This seems like an obvious answer, but yes. Just call your service provider and tell them you are switching phones.

Back to Top



Is there a limit to how many cell phones I can send to PaceButler?
Absolutely not! We want you to send in as many phones as you can. We process thousands of phones each day and look forward to a large shipment at any time.

Back to Top



Does my cell phone need to work in order to send it in to PaceButler?
Please send us any cell phone working or not. As an environmental service to the public, phones that are broken or not functional will be recycled in accordance to EPA guidelines. Recycled phones are not eligible for payment. In order to receive payment for a phone, the phone must be fully functional, have an intact housing, and all functions of the phone must work as intended. This includes functional speakers, ringers, and software. All manufactured parts must be intact and functional on the phone. i.e. antennas, buttons, LCD screens. Water damaged phones will be recycled. Phones with small scratches or blemishes will be accepted for payment. Please be sure to discontinue service on your cell phone before shipping it to Pacebutler Corporation.

Back to Top



How do I know if my phone is water damaged?
There is a moisture sensor dot or square that will be located inside the back of your phone. This indicator should be white or blue. If it has changed color to pink or red it means that water, steam or even water vapor has crept into your phone. If this has happened it may seem as if your phone is working just fine but there are no guarantees that it will continue to work or for how long. For this reason we are not able to purchase water damaged phones.

Back to Top



I don't see my cell phone on the price list. Why not?
Our price list is continually being updated, however, it is possible that your cell phone may be very new or just happens to be a model we have never received. Your phone could be old enough that it has no market value, in which case, we will gladly accept it as part of your shipment and recycle it through our EPA certified recycler.

Back to Top



Do you pay for shipping?
Yes, we pay for shipping. Complete our quick pre-paid shipping label form to get your free shipping.

Back to Top



What must I include with my shipment?
We prefer only the phone, battery and back. The chargers and accessories have no market value and will not increase the amount we pay for your phones. However, if you wish to include them in your shipment we will gladly recycle them through our EPA certified recycler.

Back to Top



What happens if my box of phones gets lost in the mail?
Well, since we are nice people we will probably work with you. Just give us a call or shoot us an e-mail and let us know. Also, it will be really beneficial for you to keep that tracking number FedEx gives you. That will help us too.

Back to Top



Do I need to send the SIM or memory card with the cell phones?
Your SIM cards are not required and often can be reused in your new phone. If any of your models require a memory card, please send the memory cards with the phones. We cannot pay for a phone that cannot be fully tested.

Back to Top



Do I need to erase all the information on my phone before sending it to PaceButler?
Ideally yes. It's as easy as searching your phone model on YouTube with "Data Erase". If you can't find one, shoot us an e-mail and we will do one for you!

Back to Top



What if my cell phone has a personal lock code?
If your phones have a personal lock code, please remove the lock before sending in the phones. Our audit department cannot test phones that are locked; therefore, we cannot pay you for those phones and they will be recycled.

Back to Top



How can I find out what model my cell phones are?
Most model numbers will be located under the battery of the phone. Remove the back and the battery. On the phone itself, there will be a sticker with barcodes and various numbers. Look for the model number on this sticker. (i.e. SGHT-629, i580, VX8700) If you are still unable to locate the model number, please call 1(800) 248-5360 for assistance.

Back to Top



Are phone donations tax-deductible?
If you donate your phone to a non-profit as part of a fundraiser, it may be possible for you to get a tax write off. You should contact your tax accountant in regards to your ability to write that donation off and the amount that would be acceptable according to your unique case. In addition, if you wish to send PaceButler the phones and have us send the money to a particular non-profit, we will gladly do that on your behalf.

Back to Top



What does PaceButler do with the cell phones?
PaceButler resells the phones in bulk to wholesalers who refurbish, and/or resell them. We also recycle any phones that have no current market value.

Back to Top